Last updated:
1. Overview
This Privacy Policy explains how Hoplsla Boat Company ("we", "us", "our") collects, uses, discloses, and protects personal information when you use our website, make bookings, rent boats, or contact our customer service. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information we collect
a) Information you provide
When you create a booking, register an account, sign up for newsletters, or contact us, we may collect:
- Full name, email address, phone number
- Contact and billing address
- Payment information (processed securely by our payment provider)
- Booking details (service chosen, date, time, number of passengers, special requests)
- Photos or identity documents if required for safety or regulatory compliance
b) Information collected automatically
We and third-party services automatically collect:
- Device and browser information (type, operating system, IP address)
- Usage data (pages visited, booking flow steps, timestamps)
- Location data (approximate location from IP; precise GPS only if you allow it via your device)
c) Third-party sources
We may receive information from third parties such as payment processors, identity verification services, or partners. We merge this with the information we collect directly to provide and improve our services.
3. How we use your information
We use personal information for purposes including:
- To process and manage bookings, payments, cancellations, and refunds.
- To communicate with you (booking confirmations, updates, safety notices).
- To provide customer support and respond to inquiries.
- To improve and personalize our services and website experience.
- To comply with legal obligations and enforce our terms of service.
- To prevent fraud and ensure passenger safety.
6. Data security & retention
We implement administrative, technical, and physical safeguards designed to protect your information. However, no system is completely secure. If a breach occurs, we will follow applicable notification laws.
We retain personal information as long as necessary to provide services, comply with legal obligations, or resolve disputes. Retention periods vary by data type (e.g., booking records retained for financial and safety reasons).
7. Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data and to restrict or object to certain processing. To exercise these rights, contact us (details below). We may need to verify your identity before responding.
8. Children
Our services are not intended for children under 13 (or higher age as required by local law). We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us to request deletion.
9. International transfers
We may transfer information to countries outside your own for processing and storage. When we do, we take steps to ensure appropriate safeguards are in place.
10. Changes to this policy
We may update this policy periodically. We will post the revised policy on this page with a new "Last updated" date. Material changes may be communicated directly to affected users.
11. Contact
If you have questions, requests, or complaints about this Privacy Policy, please contact: